Returns & Cancellations
If you wish to return an item, it should be complete, unopened, unused and in resale-able condition. Items may be returned at customers own cost within 7 days and a refund for the items returned will be issued to the purchasing card or by Paypal’s refund system. If the items are returned within 7 days, a full refund will be given.
In addition to the above rules as laid down by Trading Standards Distance Selling Regulations, we will accept returned items up to 28 days from purchase so long as they are as new and in unused condition. The cost of p&p will not be refunded. If you wish to return an item please log your order number, name, product and reason for return on our customer service ticket system.
Returning Faulty Items.
In the unlikely event that an item is not as described or is faulty or damaged, we will request the item back and a full refund will be given on receipt. The customer is advice to obtain recorded delivery status or proof of posting. We cannot refund more than was originally spent on the card, however a refund of postage spent in returning the item will be sent by Paypal or by cheque.
If you change your mind after placing your order and wish to cancel, you may do so. You must email or call as soon as possible to do this as a cancellation cannot be accepted after despatch. Please bear in mind that most parcels are despatched within 24 hours and if an order is placed just before 12pm, it may be sent out within minutes to catch that days postal collection; we also make second postings at around 6.30pm on some days, particularly at seasonally busy times. Cancellations received before despatch will incur no fee or handling charge. Please note, cancellations received after despatch will be handled as per our returns policy WITHOUT EXCEPTION.